CatSU reports high customer satisfaction in Management review
AdministrationCatanduanes State University
(CatSU) sustained high customer satisfaction ratings for 2023 and the first
half of 2024, according to a Management Review held on November 29 by the
Office of the Vice President for Administrative and Financial Affairs and the
Quality Assurance Unit.
Frontline services at CatSU Main
recorded an impressive 99.48% satisfaction rate for the January to June 2024
period, surpassing the same months in previous years. Non-frontline services
also posted a slight improvement, achieving a 98.25% satisfaction rate compared
to 98.13% in the preceding term.
CatSU Panganiban maintained a
stellar 99.42% satisfaction rate for its frontline services, though slightly
lower than its previous midterm score of 99.60%.
Vice President for Administrative
and Financial Affairs, Engr. Benjamin Hannycel T. Nuyda, urged all offices to
establish clear quality objectives and work instructions to consistently meet
client expectations.
“Ensure that each office has
clearly defined quality objectives,” the VP emphasized on the importance of
client-focused service delivery.
Meanwhile, QA Unit Administrative
Officer V Josephine D. Rojas tackled internal and external issues requiring
resolution and pinned on the need to update the university's work structure,
with the support of the Board of Regents (BOR) to strengthen institutional
efficiency.
