MSU-IIT eye’s CatSU’s CSMC for best practices
EDUCATION AND RESEARCH (ED)“We are eager to explore the
processes behind your CSMS and adopt best practices that align with our goals,”
said Mr. Melgie A. Alas, Director of the Office of Monitoring and Evaluation of
Mindanao State University – Iligan Institute of Technology (MSU-IIT), during a
benchmarking visit to Catanduanes State University (CatSU) on December 4, 2024.
The visit, held at the CatSU
Accreditation Room, aimed to enhance MSU-IIT’s Client Satisfaction Management
System (CSMS) by learning from CatSU’s Quality Assurance (QA) and Information
and Communications Technology (ICT) Units.
Dr. Edna A. Pante, CatSU’s
Quality Assurance Officer, welcomed the MSU-IIT delegation and asserted the
value of sharing strategies and practices.
“Hosting this benchmarking visit
is a privilege. We hope this exchange serves as a meaningful platform for sharing
knowledge and inspiring strategies adaptable to your context,” Dr. Pante said.
Director Alas, accompanied by a
team of experts including PDO III Mark June L. Aporador, Data Controller III
Virgilio S. Luzana, Center for ICT Director Dante D. Dinawanao, and IT Officer
II Richard M. Micubo, pointed out the importance of refining MSU-IIT’s CSMS.
CatSU’s CSMS, though newly
developed, has already achieved notable results. Information Technology Officer
Jay-R R. Redita presented the system’s functionalities, spotlighting its
feedback-driven approach to improvements. Meanwhile, QA Unit AO V Josephine D.
Rojas shared best practices such as multi-channel feedback collection, prompt
responses, employee engagement, and regular reporting.
A live walkthrough of the CSMS
interface capped the afternoon session, where both institutions exchanged ideas
and discussed potential enhancements.
“This benchmarking has provided
valuable insights and techniques we aim to incorporate. We look forward to
continued collaboration with CatSU,” Alas noted.
The MSU-IIT team is set to meet
Officer-in-Charge Atty. Septon A. de la Cruz on December 5 for a courtesy call
at the Conference Room.
