CatSU Empowers Front Liners: Streamlining Client Satisfaction Processes
AdministrationTo consistently uphold the high standards of service quality in the delivery of goods and services within Catanduanes State University (CatSU), the Quality Assurance Services headed by its Director, Dr. Edna A. Pante, initiated a training-workshop for CatSU units front liners.
The training-workshop entitled “Training on the Client Satisfaction Survey System of CatSU cum Customer Service Efficiency held at the university accreditation room, is aimed at empowering participants to facilitate efficient delivery of quality service to their clients with proficiency to adeptly utilize technology in collecting client’s feedback. In attendance were the management personnel from the various office division of the main campus, as well as from the Panganiban campus.
“This activity aims to cultivate a comprehensive understanding especially for our front liners, and enhance them with the knowledge, skills, and appropriate attitudes specific to their service areas,” Dr. Pante said.
She also emphasized the conception of the training as paramount, with the ultimate objective of empowering each participant to facilitate seamless and efficient delivery of quality to the clients, as this ensures client satisfaction in the fulfillment of their official transactions with the respective units or offices, as well as the stakeholders that the university serve.
The morning session included an overview of the training, and discussion on the Key Principles & Fundamentals of Excellent Service, discussed by Ms. Josephine D. Rojas, and Interactive Workshop: Creating a Customer-Centric Culture by Dr. Pante.
In the afternoon, topics on the importance of technology in the delivery of quality service were highlighted with Resource speakers from the office of Information Technology Services (ITS) Director, Ms. Mae Ezra Abundo shared her inputs on how the current innovation technology can help to improve the quality of customer service, while Information Technology Services Officer, Mr. Jay-r R. Redita led the Interactive workshop: Navigating the CatSU Client Satisfaction System.
The system, according to Dr. Pante, was recently created and launched to make jobs easier specifically in data collection. This will also serve as the platform that integrates technology-driven innovative tools, specifically the Client Satisfaction Survey (CSS) that is ultimately aimed at elevating customer service excellence.
Dr. Azanza, CatSU President lauded the efforts of the unit-in-charge in spearheading the said event.
“This is important especially for
the front liners to ensure quality service for all our stakeholders – you
represent CatSU, we all represent CatSU. When we put our best foot forward in
terms of service, that’s when we are able to say that we are indeed doing our
best as public servants,” Dr. Azanza said.
