CatSU IAS leads ISO 9001:2015 Awareness
International Standard OrganizationCatSU
Internal Audit Team Head, Engr. Rafael O. Santelices, conducted an ISO
9001:2015 training awareness session at the Accreditation Room on March 7,
2023. The aim of the training was to enhance the knowledge of the newly
designated Heads of Offices and Directors regarding the fundamentals of the ISO
9001:2015 Standard.
“The
adoption of a quality management system is a strategic decision for an
organization. In our case at CatSU, we always want to continually improve
overall performance and provide quality services to our clients and
stakeholders,” Engr. Santelices said.
The
Internal Audit Services is the university's unit responsible for facilitating
opportunities to enhance the clientele's service experience. They ensure that
service delivery is demonstrated in conformity to the specified quality
management system requirements, based on the international standard for ISO
9001:2015.
“Let
us always intensify the connection and processes in organizing quality policy
and adhering to the quality standards. It is in providing the best quality
services that will yield excellent customer satisfaction,” Engr. Santelices
emphasized.
One
of the participants, Prof. John Cyrus B. Francis, Director of the Office of
Student Affairs and Development Services (OSADS), emphasized the significance
of being aware of the intention of the ISO and being fully guided in terms of
office document familiarization.
“We
will need to be able to identify correction-immediate action in order to solve
issues and concerns on a per cause-basis. There’s the preventive action as well
as corrective action, best practices to pick up in order to achieve the
consistency of providing quality services to the students, very useful in my
case being the office that takes charge of student affairs and development
concerns,” Prof. Francis said.
"Ultimately,
we are bound to understand the fundamentals of Quality Management Systems
parallel to the State College and University (SUC) standards, and the Vision,
Mission, and Developmental Goals of CatSU,” he added.
Prof.
Gregorio Angeles, Jr., Extension Coordinator from CatSU Panganiban Campus,
recalled his learnings from the activity.
"The
core of ISO is customer satisfaction. It is in our commitment and strong-will
to continue the thrusts and efforts for improvement, and to ensure the
attainment of excellence in quality management for societal advancement, that
we can achieve customer satisfaction,” Prof. Angeles said. #CVecilles
