Catanduanes State University

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CatSU IAS leads ISO 9001:2015 Awareness

International Standard Organization

CatSU Internal Audit Team Head, Engr. Rafael O. Santelices, conducted an ISO 9001:2015 training awareness session at the Accreditation Room on March 7, 2023. The aim of the training was to enhance the knowledge of the newly designated Heads of Offices and Directors regarding the fundamentals of the ISO 9001:2015 Standard.

“The adoption of a quality management system is a strategic decision for an organization. In our case at CatSU, we always want to continually improve overall performance and provide quality services to our clients and stakeholders,” Engr. Santelices said.

The Internal Audit Services is the university's unit responsible for facilitating opportunities to enhance the clientele's service experience. They ensure that service delivery is demonstrated in conformity to the specified quality management system requirements, based on the international standard for ISO 9001:2015.

“Let us always intensify the connection and processes in organizing quality policy and adhering to the quality standards. It is in providing the best quality services that will yield excellent customer satisfaction,” Engr. Santelices emphasized.

One of the participants, Prof. John Cyrus B. Francis, Director of the Office of Student Affairs and Development Services (OSADS), emphasized the significance of being aware of the intention of the ISO and being fully guided in terms of office document familiarization.

“We will need to be able to identify correction-immediate action in order to solve issues and concerns on a per cause-basis. There’s the preventive action as well as corrective action, best practices to pick up in order to achieve the consistency of providing quality services to the students, very useful in my case being the office that takes charge of student affairs and development concerns,” Prof. Francis said.

"Ultimately, we are bound to understand the fundamentals of Quality Management Systems parallel to the State College and University (SUC) standards, and the Vision, Mission, and Developmental Goals of CatSU,” he added.

Prof. Gregorio Angeles, Jr., Extension Coordinator from CatSU Panganiban Campus, recalled his learnings from the activity.

"The core of ISO is customer satisfaction. It is in our commitment and strong-will to continue the thrusts and efforts for improvement, and to ensure the attainment of excellence in quality management for societal advancement, that we can achieve customer satisfaction,” Prof. Angeles said.  #CVecilles